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Case Study

Qualified Leads for eCommerce AI Chatbox

SaaS in the eCommerce sector industry dedicated to simplifying the automation of customer service with AI for eCommerce (Chatbot) integrating common situations in online stores and maximum personalisation

IDEAL CUSTOMER PROFILE

  • Context: eCommerce brands and multi-brand stores demand lower customer service costs with AI
  • Companies: eCommerce (online stores), Retail with an online presence
  • Decision-makers’ positions: eCommerce Management, Customer Service Management, Marketing Management, Operations Management

RESULTS

  • Contacted decision-makers: 6000 emails (in 3 months)
  • Mail opening rate: 3360 emails (56%)
  • Response rate: 222 emails (3.7%)
  • Qualified leads: 168 emails (2.8%)

ROI CALCULATION

To earn €3,540, you need to invest €370

Here you will find an AI Chatbot for eCommerce ROI Calculator where you can check out the calculations